EHESS Service Update

On Demand - student

The British Library is committed to support our colleagues in Higher Education as you make the necessary transition to online teaching.

Published date:

When safe to do so, we will re-commence scanning from our print collections for EHESS. During the remainder of June, we will be piloting the EHESS scan from print service with a limited number of customers to assess capacity and the revised workflows. This will help us to understand the service levels that we can support in the future.

Please note that we will be prioritising capacity over speed, and so we will be unable to meet our published two day speed of service. This is to ensure that our print collections are handled the minimum number of times by the least number of people to limit risk to staff.

Once our workflows are finalised and all necessary steps to support our staff are in place, we will look to increase capacity. We will continue to update you as our capacity increases.

You can continue to send us EHESS requests and we will supply from electronic sources where possible. We will send a REAPP response, asking you to reapply at a later date, for any requests that we will need to scan from our print collections

Contact us

If you have any further queries please contact our Customer Service team through email at customer-services@bl.uk. Our team are unable to take calls, but will respond to you via e-mail as soon as possible.

Please bear with us during this difficult period and check our webpages for updates. You can also follow us on twitter to keep up to date @ondemandBL.

News stories

British Library On Demand Service Update June 2020

10 June 2020

We are working towards some staff returning to the Boston Spa site in June. This will only be possible when measures are in place to ensure staff and customer safety, which is paramount. Discover what this means for document supply

EHESS Service Update

10 June 2020

The British Library is committed to support our colleagues in Higher Education as you make the necessary transition to online teaching. Find out how we are restarting our operations to support you.

Impact of VAT Changes on British Library On Demand

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In May 2020, the Government announced changes to VAT on electronic publications. If those products we supply electronically are deemed to attract zero VAT our charging will be amended at the earliest opportunity. Read more about these changes here.

British Library On Demand Annual Price Review

10 June 2020

Following the annual review there have been some small changes to the pricing for content from British Library On Demand from 1 August 2020. Find out how this may affect you