When safe to do so, we will re-commence scanning from our print collections for EHESS. During the remainder of June, we will be piloting the EHESS scan from print service with a limited number of customers to assess capacity and the revised workflows. This will help us to understand the service levels that we can support in the future.
Please note that we will be prioritising capacity over speed, and so we will be unable to meet our published two day speed of service. This is to ensure that our print collections are handled the minimum number of times by the least number of people to limit risk to staff.
Once our workflows are finalised and all necessary steps to support our staff are in place, we will look to increase capacity. We will continue to update you as our capacity increases.
You can continue to send us EHESS requests and we will supply from electronic sources where possible. We will send a REAPP response, asking you to reapply at a later date, for any requests that we will need to scan from our print collections
If you have any further queries please contact our Customer Service team through email at firstname.lastname@example.org. Our team are unable to take calls, but will respond to you via e-mail as soon as possible.