Reminder: Suspension of On Demand Loan auto renewal fee to end

On Demand - inter-library loan

Our suspension of auto renewal fees is coming to an end and we will reinstate the renewal fee of £5.35 from 1 October 2020.

Published date:

British Library On Demand restarted the loan service in August 2020 following a pause due to the Coronavirus pandemic.

With the resumption of our loan service we are taking extra precautions to ensure you, our staff and the items remain safe to use for all. This means that it may take up to ten days for loans to be delivered. The loan period will only begin once the items have been despatched from The British Library.

Ensure your details are up to date

The On Demand loan service allows customers requesting items available for home reading to be delivered to an alternative address. This can either be done through the On Demand interface or through ARTEmail. You can find further information on our ARTEmail Guide. The requesting Library, remains responsible for the return of the loan, renewal charges and any lost items fees that may become applicable. Should you ask your end user to return the loan direct please ensure that you are in a position to track return of the item to the British Library.

Loans will be automatically renewed if they are not returned prior to the end of the loan period and any notifications concerning items on loan will continue to be sent to the requesting library.

You can find out more about how to return or renew your loan items on our webpages.

If you are unable to requests loans, or your request is rejected please contact Customer Services. Please note, loans are only available to users with On Demand business accounts. You can also manage your business account settings through British Library Customer Services.

Should our capacity become stretched, or the situation with Covid-19 change, please be aware that we may need to scale back our operations.

Thank you for your patience during this period. We look forward to continuing to work with you.

If you have any further queries please do not hesitate to contact our Customer Service team.

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