On Demand

Impact of Covid-19 - Update 26 April 2021

You can now receive all the materials you need through On Demand, including loans and collections held at our St Pancras site.

As a result of the changes to our workflows and processes to maintain staff safety and well-being, our speed of service times may be delayed. We are currently unable to process 24-hour requests in the stated time frame. These requests will not be charged at the premium rate.

Two-hour requests

We are now providing our two-hour service for all requests. Your order will need to be submitted by 2pm to ensure it is completed on the same day. All orders for this service will be charged at the full rate.

Loans

Loans are now available for users with On Demand business accounts. Our auto renewal fee remains suspended but you can still return your loan items to us. Further information on how to return your loan items can be found here.

EHESS

The British Library is committed to support our colleagues in Higher Education. We can confirm that you can order and receive copies of chapters and articles through the British Library and CLA EHESS service for items held at both our Yorkshire and London sites.

Contact us

If you have any queries contact our Customer Service Department:

Quick chat: Quick Chat is available Monday to Friday: 09.30 – 15:00.
e-mail: customer-services@bl.uk
phone: You can contact our Customer Services Team by telephone on +44 (0)1937 546060 during the hours of 09.00 – 16.00, Monday to Friday.

Please check back regularly for updates and the latest news. You can also follow us on twitter to keep up to date @ondemandBL.