The British Library's document supply service

Impact of Covid-19

In line with current restrictions on working practices, the British Library is providing a limited British Library On Demand Service from our electronic stores and partner sites only. 

If your organisation is working on Covid-19 related research or you are in the NHS, NICE or Public Health organisations, we are continuing to prioritise your requests and will endeavour to satisfy your requests from our electronic resources. If your request is related to Covid-19 please submit your request via the two hour ordering service. Although we are not providing two hour delivery, this will allow us to prioritise your requests effectively. Please note, you will not be charged the higher fee. 

At this time we are unable to accept any requests for loans. All requests for copies from our electronic holdings that we cannot supply will be asked to reapply in six weeks, while requests for copies from our print holdings will be asked to reapply in 10 weeks

The British Library has collated a list of public health information and research publications that are freely available to support the public, researchers and policymakers during the current Covid-19 pandemic. You can find the list here. In addition, you may find material which is available through the Open Access Button. This tool allows you to access research content which is available free and unrestricted online.

If you are an EHESS user, this service is currently under partial suspension. We continue to supply any item which indicates a price of £5.60 on the DCS (therefore held in our digital stores) which can be automatically supplied.

If you have any further queries please contact our Customer Service Department through email at British Library Customer Services are currently unavailable to take phone calls.

Please do bear with us during this difficult period and regularly check back for updates. You can also follow us on twitter to keep up to date @ondemandBL.

On Demand

British Library On Demand is the document supply service from the British Library. We scan and send chapters and articles from our collections so you can have them when and where you need them

Search and order or find out more about what British Library On Demand can do for you or your organisation. You can also check if the content you require is available through the Open Access Button. This tool allows you to access research content available free and unrestricted online.

What you need to know


Power your business with cutting edge research direct from the British Library

Public good

Information and specialist On Demand services for UK public sector organisations and charities


On Demand partners with publishers, rights organisations and others to bring you a better service


The largest physical collection in the world available to you and millions more items to download

Case studies

More Case studies
…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.

News stories

Accessing research materials relating to COVID-19

26 March 2020

Open access research materials relating to COVID-19

Coronavirus notice

26 May 2020

To keep our users and all our staff safe and healthy we’ve taken the decision to close our physical sites in London and Boston Spa for the time being, and suspend our public events.

Accessing British Library online content and services

19 March 2020

Our Reading Rooms and public spaces may be closed for the time being but over the coming weeks we will continue to offer as many online services as we possibly can so that the British Library remains open to everyone, wherever you are in the world. And we will be working hard to maintain this access during these unprecedented times.