The British Library's document supply service

Impact of Covid-19 - Update 12 April 2021

Over the next few weeks more of our teams will be returning to our sites, allowing us to scale up our service offer. We are currently able to supply content from our electronic stores and print collections based at Boston Spa. Collections held at our St Pancras site will be available from 20 April.

We are continuing to prioritise requests to support NHS, Public Health and medical research as well as teaching in Higher Education. EHESS will continue to be available to support online learning. We will provide further updates when our service can open up to more users.

As a result of the changes to our workflows and processes to maintain staff safety and well-being, our speed of service times may be delayed.

Two-hour requests

From the end of April, we will be able to provide our two-hour service for all requests. Your order will need to be submitted by 2pm to ensure it is completed on the same day. All orders for this service will be charged at the full rate.


We are not in a position to resume our loan service just yet, but we are able to accept returns of loans - automatic renewal fees remain suspended. We hope to resume the loan service at the end of April. Further information on how to return your loan items can be found here.

Contact us

If you have any queries contact our Customer Service Department:

Quick chat: Quick Chat is available Monday to Friday: 09.30 – 15:00.
phone: You can contact our Customer Services Team by telephone on +44 (0)1937 546060 during the hours of 09.00 – 16.00, Monday to Friday.

Please check back regularly for updates and the latest news. You can also follow us on twitter to keep up to date @ondemandBL.

What you need to know


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Public good

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Case studies

More Case studies
…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.

News stories

British Library On Demand operating hours, Easter 2021

22 March 2021

Easter is upon us, so most On Demand services will stop from 16.00 on 1 April to when we re-open at 08.00 on 6 April

Auto renewal fee on On Demand loans suspended

8 December 2020

The auto renewal fee on British Library On Demand loans will remain suspended until the new year.

Matching via the API

8 December 2020

Matching/searching our content using the On Demand API

Change in price to the CLA default Copyright fee

8 December 2020

The Copyright Licensing Agency (CLA) default copyright fee will be rising from £20.00 to £22.50 on 1 January 2021.