The British Library's document supply service

Impact of Covid-19

Like many organisations, the British Library has had to learn to adapt in a radically-changing environment. The global pandemic has made a considerable impact on our ability to provide as much content through British Library On Demand as we usually do, but we are working hard to improve this. Thank you for your patience during this unprecedented period.

Many of you will have sent immediate download requests in recent weeks, and our increased capacity to supply electronic articles from partner sites has enabled us to fulfil these. Our next phase, when safe to do so, will be to resume operations at our Boston Spa site with a reduced number of staff. This will allow us to offer materials from our print collections for supply for On Demand and EHESS. It will also increase the number of requests we can satisfy from electronic sources.

For further updates on On Demand and EHESS please see the links below
 
British Library On DemandWe are working towards some staff returning to the Boston Spa site in June. This will only be possible when measures are in place to ensure staff and customer safety, which is paramount. Discover what this means for document supply.  

EHESS - The British Library is committed to support our colleagues in Higher Education as you make the necessary transition to online teaching.  Find out how we are restarting our operations to support you.

If you have any further queries please contact our Customer Service Department through email at customer-services@bl.uk. British Library Customer Services are currently unavailable to take phone calls.

Please do bear with us during this difficult period and regularly check back for updates. You can also follow us on twitter to keep up to date @ondemandBL.

On Demand

British Library On Demand is the document supply service from the British Library. We scan and send chapters and articles from our collections so you can have them when and where you need them

Search and order or find out more about what British Library On Demand can do for you or your organisation. You can also check if the content you require is available through the Open Access Button. This tool allows you to access research content available free and unrestricted online.

What you need to know

Commercial

Power your business with cutting edge research direct from the British Library

Public good

Information and specialist On Demand services for UK public sector organisations and charities

Partners

On Demand partners with publishers, rights organisations and others to bring you a better service

Content

The largest physical collection in the world available to you and millions more items to download

Case studies

More Case studies
…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.

News stories

British Library On Demand Service Update June 2020

10 June 2020

We are working towards some staff returning to the Boston Spa site in June. This will only be possible when measures are in place to ensure staff and customer safety, which is paramount. Discover what this means for document supply

EHESS Service Update

10 June 2020

The British Library is committed to support our colleagues in Higher Education as you make the necessary transition to online teaching. Find out how we are restarting our operations to support you.

Impact of VAT Changes on British Library On Demand

10 June 2020

In May 2020, the Government announced changes to VAT on electronic publications. If those products we supply electronically are deemed to attract zero VAT our charging will be amended at the earliest opportunity. Read more about these changes here.

British Library On Demand Annual Price Review

10 June 2020

Following the annual review there have been some small changes to the pricing for content from British Library On Demand from 1 August 2020. Find out how this may affect you