On Demand

Impact of Covid-19 - Update 12 April 2021

Over the next few weeks more of our teams will be returning to our sites, allowing us to scale up our service offer. We are currently able to supply content from our electronic stores and print collections based at Boston Spa. Collections held at our St Pancras site will be available from 20 April.

We are continuing to prioritise requests to support NHS, Public Health and medical research as well as teaching in Higher Education. EHESS will continue to be available to support online learning. We will provide further updates when our service can open up to more users.

As a result of the changes to our workflows and processes to maintain staff safety and well-being, our speed of service times may be delayed.

Two-hour requests

From the end of April, we will be able to provide our two-hour service for all requests. Your order will need to be submitted by 2pm to ensure it is completed on the same day. All orders for this service will be charged at the full rate.

Loans

We are not in a position to resume our loan service just yet, but we are able to accept returns of loans - automatic renewal fees remain suspended. We hope to resume the loan service at the end of April. Further information on how to return your loan items can be found here.

Contact us

If you have any queries contact our Customer Service Department:

Quick chat: Quick Chat is available Monday to Friday: 09.30 – 15:00.
e-mail: customer-services@bl.uk
phone: You can contact our Customer Services Team by telephone on +44 (0)1937 546060 during the hours of 09.00 – 16.00, Monday to Friday.

Please check back regularly for updates and the latest news. You can also follow us on twitter to keep up to date @ondemandBL.