The British Library's document supply service

Service Update - 01 September 2021

You can now receive all the materials you need through On Demand, including loans and collections held at our St Pancras site.

Two-hour requests

We are now providing our two-hour service for all requests. Your order will need to be submitted by 2pm to ensure it is completed on the same day. All orders for this service will be charged at the full rate.


Loans are now available for users with On Demand business accounts. From 1 September 2021 our autorenewal fee suspension will end. Further information on how to return your loan items can be found here.

Extended Search

From 21 June 2021 British Library On Demand will restart our extended search services. Sometimes you might not be able to find the material you want online, but we may still have it or be able to get it for you. We can supply items that aren’t on our catalogue through our extended search services. British Library On Demand will conduct an in-depth search of our own collections and other libraries and partners to source the item you want. You can find out more about these options on our help pages.


The British Library is committed to support our colleagues in Higher Education. We can confirm that you can order and receive copies of chapters and articles through the British Library and CLA EHESS service for items held at both our Yorkshire and London sites.

Contact us

If you have any queries contact our Customer Service Department:

Quick chat: Quick Chat is available Monday to Friday: 09.30 – 15:00.
phone: You can contact our Customer Services Team by telephone on +44 (0)1937 546060 during the hours of 09.00 – 16.30, Monday to Friday.

Please check back regularly for updates and the latest news. You can also follow us on twitter to keep up to date @ondemandBL.

What you need to know


Power your business with cutting edge research direct from the British Library

Public good

Information and specialist On Demand services for UK public sector organisations and charities


On Demand partners with publishers, rights organisations and others to bring you a better service


The largest physical collection in the world available to you and millions more items to download

Case studies

More Case studies
…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.

News stories

Suspension of On Demand Loan auto renewal fee to end

24 August 2021

Our suspension of auto renewal fees is coming to an end and we will reinstate the renewal fee of £5.45 from September 2021.