On Demand

Service Update - 01 September 2021

You can now receive all the materials you need through On Demand, including loans and collections held at our St Pancras site.

Two-hour requests

We are now providing our two-hour service for all requests. Your order will need to be submitted by 2pm to ensure it is completed on the same day. All orders for this service will be charged at the full rate.

Loans

Loans are now available for users with On Demand business accounts. From 1 September 2021 our autorenewal fee suspension will end. Further information on how to return your loan items can be found here.

Extended Search

From 21 June 2021 British Library On Demand will restart our extended search services. Sometimes you might not be able to find the material you want online, but we may still have it or be able to get it for you. We can supply items that aren’t on our catalogue through our extended search services. British Library On Demand will conduct an in-depth search of our own collections and other libraries and partners to source the item you want. You can find out more about these options on our help pages.

EHESS

The British Library is committed to support our colleagues in Higher Education. We can confirm that you can order and receive copies of chapters and articles through the British Library and CLA EHESS service for items held at both our Yorkshire and London sites.

Contact us

If you have any queries contact our Customer Service Department:

Quick chat: Quick Chat is available Monday to Friday: 09.30 – 15:00.
e-mail: customer-services@bl.uk
phone: You can contact our Customer Services Team by telephone on +44 (0)1937 546060 during the hours of 09.00 – 16.30, Monday to Friday.

Please check back regularly for updates and the latest news. You can also follow us on twitter to keep up to date @ondemandBL.