The British Library's document supply service

Impact of Covid-19 - Update 26 April 2021

You can now receive all the materials you need through On Demand, including loans and collections held at our St Pancras site.

As a result of the changes to our workflows and processes to maintain staff safety and well-being, our speed of service times may be delayed. We are currently unable to process 24-hour requests in the stated time frame. These requests will not be charged at the premium rate.

Two-hour requests

We are now providing our two-hour service for all requests. Your order will need to be submitted by 2pm to ensure it is completed on the same day. All orders for this service will be charged at the full rate.


Loans are now available for users with On Demand business accounts. Our auto renewal fee remains suspended but you can still return your loan items to us. Further information on how to return your loan items can be found here.


The British Library is committed to support our colleagues in Higher Education. We can confirm that you can order and receive copies of chapters and articles through the British Library and CLA EHESS service for items held at both our Yorkshire and London sites.

Contact us

If you have any queries contact our Customer Service Department:

Quick chat: Quick Chat is available Monday to Friday: 09.30 – 15:00.
phone: You can contact our Customer Services Team by telephone on +44 (0)1937 546060 during the hours of 09.00 – 16.00, Monday to Friday.

Please check back regularly for updates and the latest news. You can also follow us on twitter to keep up to date @ondemandBL.

What you need to know


Power your business with cutting edge research direct from the British Library

Public good

Information and specialist On Demand services for UK public sector organisations and charities


On Demand partners with publishers, rights organisations and others to bring you a better service


The largest physical collection in the world available to you and millions more items to download

Case studies

More Case studies
…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.

News stories

British Library On Demand operating hours, Easter 2021

22 March 2021

Easter is upon us, so most On Demand services will stop from 16.00 on 1 April to when we re-open at 08.00 on 6 April

Auto renewal fee on On Demand loans suspended

8 December 2020

The auto renewal fee on British Library On Demand loans will remain suspended until the new year.

Matching via the API

8 December 2020

Matching/searching our content using the On Demand API

Change in price to the CLA default Copyright fee

8 December 2020

The Copyright Licensing Agency (CLA) default copyright fee will be rising from £20.00 to £22.50 on 1 January 2021.