Important Notice For PAYG Online Account Holders

Due to changes to UK VAT rules you are no longer able to use your PAYG account to order items using the British Library On Demand online interface.

You may continue to use your Online Account to download copies of requested articles and manage your personal details.

If you wish to request items from our Remote Supply Collection please check the availability and price through our On Demand  service prior to placing your order. You must be logged out of your account to access this information.

Payment is accepted by credit card or debit card only and you will be contacted for payment information on completion of your order. Please do not send any card details by email.

To order items of interest, please email details to Customer Services Orders, including your full name and current home or business address with the full bibliographic details (please see our requirements - MS Word docx 17.5KB). Your orders will be processed within 4 working days and delivered electronically on receipt of payment - you will be informed by email if we are unable to supply. 

In the event of any queries, our Customer Services Team can be contacted by email or by phone on +44 (0)1937 546060.

Contact us

How to get in contact with British Library On Demand's Customer Services, Business Development and Publisher Relations teams


All the information you need on the cost of ordering items from us