Use the contacts below to get in touch with us about your orders, new business and licensing your content with us

General enquiries

If you have a general enquiry about ordering from British Library On Demand, please contact our Customer Services team.

t: +44 (0)1937 546060

e: customer-services@bl.uk

Our lines are open 08.30 – 17.30, Monday to Thursday and 08.30 – 17.30 on Fridays, except for public holidays. We respond to all email enquires within 10 working days. Customers who are deaf, hard of hearing or speech impaired can use a text phone to contact Customer Services on +44 (0)1937 546434.

Account enquiries

For information about setting up a new account with us or enquiries about your existing
On Demand accounts, please get in touch with our Accounts team. They can help you change your account details and preferences, manage your usage, and guide you through the registration process.

t: +44 (0)1937 546655

e: customer-services-accounts@bl.uk

Business Development

To talk to our Business Development team about what British Library On Demand can
do for your organisation, from our Higher Education Scanning Service to just-in-time storage and supply solutions for commercial companies. Requests for information and requests for proposals should also be sent to this address.

e: businessdevelopment@bl.uk

Publisher Relations

Publishers with queries about British Library On Demand should contact our Licensing
and Publisher Relations team. They can also help you negotiate a direct licence with
On Demand, which gives you access to our broad customer base and detailed reports about how your content is being used.

e: publisher-relations@bl.uk

Operating hours

British Library On Demand processes orders and requests from 08.00 Monday to 04.30 Saturday, except when closed for English public holidays (see below).

Orders may be placed 24 hours a day, seven days a week through our online ordering interface, API or via email requesting.

Public holiday closures

The British Library’s site in Boston Spa, Yorkshire will be closed along with all Document Supply Services during UK Public Holidays.