The British Library's document supply service

Impact of Covid-19 - Update 22 September 2020

We are delighted to let you know you can now order and receive the full range of content through British Library On Demand.

We have updated our workflows and processes in order to maintain staff safety and well-being. These necessary changes will, in the short term impact our service delivery times which will be slower than usual. If you need Covid-19 related research content or you need an item urgently, you can order through our two hour delivery service. Please note, you will not receive the requested content within the two hour time frame, but this allows us to prioritise Covid-19 related requests. These will not be charged at the premium two hour rate. 

Due to the implementation of Covid-19 safe working practices, we are currently unable to process 24-hour requests in the stated time frame. These requests will also not be charged at the premium rate.


Our On Demand loan service restarted on 17 August 2020. We are taking extra precautions to ensure you, our staff and the items remain safe to use for all. Our suspension of auto renewal fees will continue until the end of September 2020. From 1 October 2020, we will reinstate the renewal fee of £5.35. Further information on our loan service can be found here.

Should our capacity become stretched, or the situation with Covid-19 change, we may need to scale back our operations. 

If you have any further queries please do not hesitate to contact our Customer Service Department through email at

Please regularly check back for further updates. You can also follow us on twitter to keep up to date @ondemandBL.

On Demand

British Library On Demand is the document supply service from the British Library. We scan and send chapters and articles from our collections so you can have them when and where you need them

Search and order or find out more about what British Library On Demand can do for you or your organisation. You can also check if the content you require is available through the Open Access Button. This tool allows you to access research content available free and unrestricted online.

What you need to know


Power your business with cutting edge research direct from the British Library

Public good

Information and specialist On Demand services for UK public sector organisations and charities


On Demand partners with publishers, rights organisations and others to bring you a better service


The largest physical collection in the world available to you and millions more items to download

Case studies

More Case studies
…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.

News stories

Reminder: Suspension of On Demand Loan auto renewal fee to end

22 September 2020

From 1 October 2020 we will be reinstating our auto renewal fees following its suspension throughout the summer.

Thank you for continuing to use British Library On Demand

22 September 2020

As we have all been through and continue to face challenges, we just want to say thank you for sticking by us and continuing to use British Library On Demand

We’ve made changes to Business Account Administration – make sure your details are up to date

22 September 2020

We’ve made changes to On Demand Business Account Management. Find out all you need to know and ensure your details are up to date.