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In The Seven Habits of Highly Effective People, Stephen Covey (1932-2012) offered a holistic approach to life and work that struck a significant chord with the perplexed manager working in turbulent times.
Stephen Covey was co-founder and vice-chairman of Franklin Covey, the global professional services firm. In 1985 he founded the Covey Leadership Centre - now part of FranklinCovey - and the Institute for Principle Centred Leadership in Utah. Born in 1932, he gained an MBA from Harvard Business School and a doctorate from Brigham Young University, where he was subsequently Professor of Organizational Behaviour and Business Management.
At the Covey Leadership Centre, through his writing - chiefly The Seven Habits of Highly Effective People published in 1989 (which has sold over 25 million copies) - and through consultancy (he was invited to Camp David by President Clinton), his message has reached millions of individuals in business, government and education.
The recurring themes in his various works are: the transforming power of principles rooted in unchanging natural laws that govern human and organisational effectiveness; adapting every aspect of one's life to accord with these principles; effective leadership; and empowerment. Here, we will concentrate on the Seven Habits of Highly Effective People, while introducing his idea of The 8th Habit in 2004. Stephen Covey died in hospital, following a bicycle accident. He was 79.
The Seven Habits are addressed to readers not only as managers but also as members of a family, and as social, spiritual, sporting and thinking individuals. The Seven Habits offer a 'life-transforming prescription' which calls for a re-think of many fundamental assumptions and attitudes (paradigms).
The Seven Habits build on the fundamental concept of interdependence. Covey traces a personal development outline from:
Covey distinguishes between proactive people - those who focus their efforts on things which they can do something about - and reactive people, who blame, accuse, behave like victims, pick on other people's weaknesses and complain about external factors over which they have no control (e.g. the weather).
Proactive people are responsible for their own lives. Covey breaks down the word responsibility into ability and to choose a response. Proactive people recognise their responsibility to make things happen. Those who allow their feelings to control their actions have abdicated responsibility and empowered their feelings. When proactive people make a mistake, they not only recognise and acknowledge their mistake, but also correct it if possible and, most importantly, learn from it.
Leadership is about effectiveness - the vision of what is to be accomplished. It calls for direction (in every sense of the word), purpose and sensitivity. Management on the other hand is about efficiency - how best to accomplish the vision. It depends on control, guidance and rules.
To identify the end, and to formulate one's route or strategy to achieving that end, Covey maintains the need for a Principle Centred basis to all aspects of life. Most people adopt something as the basis (or pivotal point) of their life - spouse, family, money, church, pleasure, friends (and in a perverse way, their enemies), sport, etc. Of course all of these have some influence over the life of every individual. However, only by clearly establishing one's own principles, in the form of a personal mission, does one have a solid foundation.
Covey's first major work First Things First, published in 1994, set out his views on time management. It is not a case of managing time, but of managing oneself, focusing on results rather than on methods in prioritising within each compartment of work and life.
He breaks down life's activities into four quadrants:
Quadrant 1: Urgent and important - e.g. crises, deadlines, unexpected opportunities
Quadrant 2: Not urgent, but important - e.g. planning, recreation, relationship-building, doing, learning
Quadrant 3: Urgent, but not important - e.g. interruptions, meetings
Quadrant 4: Not urgent and not important - e.g. trivia, time wasters, gossip.
Essentially all activity of effective people should focus on the second quadrant, apart from the genuinely unpredictable quadrant 1 events. However effective planning and doing in Quadrant 2 should minimise the number of occasions on which crises occur.
The outcomes of a Quadrant 2 focus include: vision, perspective, balance, discipline and control. On the other hand, the results of functioning within the other quadrants are:
Quadrant 1: stress, burn-out, inability to manage time (and thus loss of control of one's own life).
Quadrant 3: short-termism, loss of control, shallowness, feelings of being a victim of circumstances.
Quadrant 4: irresponsibility, dependency, unsuitability for employment.
Habit 3 is therefore about managing oneself effectively, by prioritising according to the principles adopted in Habit 2. This approach transcends the office diary or day-planner, embracing all roles in life - as manager, mentor, administrator, strategist, and also as parent, spouse, member of social groups and as an individual with needs and aspirations.
Habits 1 - 3 are grouped under the banner 'Private Victory' . They are about the development of personal attributes which provide the foundations for independence. Habits 4 - 6 are described by Covey as the 'Public Victory', as they are the basic paradigms of interdependence.
Interdependence occurs when there is cooperation, not competition, in the workplace (or the home). Covey holds that competition belongs in the market place.
Covey points out that, from childhood, many people are conditioned to a win/lose mentality by school examinations, by parental approval rationed to 'success', by eternal comparisons and league tables. This results in a 'Scarcity Mentality', a belief that there is only a finite cake to be shared: a 'Scarcity Mentality' is evident in people who have difficulty in sharing recognition or credit, power or profit. It restricts their ability to celebrate other people' success, and even brings about a perverse satisfaction over others' misfortune.
By contrast Covey advocates an 'abundance Mentality' which:
Covey argues that to be true to your ideals, it is sometimes necessary to walk away, if the other party is interested only in a win/lose outcome: Covey describes this as 'win/win or no deal'.
'I just can't understand my son .. he won't listen to me'. The absurdity of this statement is highlighted by Covey in emphasising the importance of listening in order to understand. Clearly the parent needs to stop and listen to the son if they truly want to understand him.
However most people want to make their point first, or are so busy looking for their opportunity to butt into the conversation that they fail to hear and understand the other party. Covey defines the different levels of listening as:
True empathic listening requires a great deal of personal security, as one is vulnerable to being influenced, to having one's opinions changed. 'The more deeply you understand other people', Covey says, 'the more you appreciate them, the more reverent you feel about them'.
Likewise when you feel that someone is genuinely seeking to understand your point of view, you recognise and share their openness and willingness to negotiate and to reach a win/win situation.
The essence of synergy is where two parties, each with a different agenda, value one another's differences. Everything in nature is synergistic, with every creature and plant being interdependent with others. We also have personal effectiveness where there is synergy at an individual level - where both sides of the brain are working in tandem on a problem or situation: the intuitive, creative, visual right side, and the analytical, logical verbal left side combining to achieve the optimum outcome.
Synergy is lacking in insecure people: they either clone others, or else try to stereotype them. Of such insecurity is born prejudice - racism, bigotry, nationalism and any other form of pre-judging others.
The seventh and final habit is about renewal: just as a motor car or any other sophisticated tool needs regular care and maintenance, so too do the human body and mind.
Covey's metaphor is about a woodcutter who is labouring painfully to saw down a tree. The saw is obviously in need of sharpening, but when asked why he doesn't stop and sharpen the saw, the woodcutter replies 'I can't stop - I'm too busy sawing down this tree'.
The warning is quite clear. Everyone can become so engrossed in the task in hand that the basic tools are neglected:
In 2004 Covey published a sequel to the Seven Habits of Highly Effective People, the 8th Habit: From Effectiveness to Greatness. In the 8th Habit Covey argues that today's new reality requires a sea change in thinking: a new mind-set and a new skill-set, in short, a whole new habit. For Covey the crucial challenge of today's world is to find our voice and to inspire others to find theirs, engendering a higher level of empowerment throughout organisations so that people can align themselves closer to their organisations.
In a later book The 3rd Alternative (2011) Covey shows how to transcend a conflict situation through synergy. Covey describes the 3rd alternative as encompassing habits 4, 5 and 6. He explains how given two conflicting alternatives a better way or third alternative can be discovered when people work together and move beyond their own preconceptions.
Commentators have both attacked and applauded Covey's approach for mixing the self-help message which can be traced back to Samuel Smiles, the positive self-drive of winning friends and influencing people (Dale Carnegie), current management theories and religious fervour.
In times of change and confusion, however, when failure, redundancy and unemployment dominate individual thinking and lead to stress, Covey's message offers the individual something to hang on to. First Things First, co-authored with Roger and Merrill, has achieved twice the sales of the Seven Habits over the same time period.
Covey was undoubtedly a philosopher for our times, highlighting the significance of changing industrial and human relations in this post-confrontational era, and recognising the potential of the untapped resources within each individual.
Principle centred leadership. London: Simon and Schuster, 1992
The seven habits of highly effective people. New York: Simon and Schuster, 1989
The 8th habit: from effectiveness to greatness. New York: Simon and Schuster, 2004
The third alternative: solving life's most difficult problems. New York: Free Press, 2011
(With Martin Delahoussaye). Covey on leaders a new relevance for a new age. Training Journal, December 1999, pp.14-17
A new habit for trainers. T+D, 58 (12), December 2004, pp.14-15
Third alternative. Leadership Excellence, 28 (12), December 2011, p.19
FranklinCovey UK website
FranklinCovey US website
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