Contact us

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Please contact us if you have any queries or feedback. You'll also find a list of useful links here.

If you are encountering problems with our online registration service or have an author or book query please use our feedback form. This will be forwarded to the relevant member of staff at the PLR office.

UK PLR team

Tel: +44 (0)1937 546030
Email: plrauthorservices@bl.uk
Twitter: @PLR_UK

Public Lending Right
British Library
Boston Spa
Wetherby
LS23 7BQ

Irish PLR team

Email: info@plr.ie

The Irish Public Lending Remuneration Office
An Chomhairle Leabharlanna
53-54 Upper Mount Street
Dublin 2

Press enquiries

Tel: + 44 (0) 20 7412 7110
Email: press@bl.uk 

Confidentiality

Please note that due to legal requirements to protect confidentiality, we are not permitted to discuss a registered owner’s affairs with anyone other than the registered owner identified on our records. This policy applies unless we have received official documentation (such as Power of Attorney) which allows a nominated individual to act on their behalf. You are responsible for the administration and security of your account and you should not share your password.

For security purposes we can only accept changes of address or payment details via the following methods of correspondence:

*Please note that we are unable to accept new payment details over the telephone.

Complaints procedure

We constantly strive to maintain and improve the way we work and the quality of service we offer and our Customer Service Standards (PDF) set out our service commitments to you. If you are unhappy about the standard of service that you have received from us, please review our Complaints Procedure (PDF).

Useful links for authors and other contributors

PLR International

Collecting societies for PLR (outside UK)

Useful government resources