General questions or feedback
Chat with our customer services team online, on the phone, or over email. (Monday – Friday, 09.30 – 16.00.)
Phone 01937 546 060
Email customer@bl.uk
What is your question about?
Already know who you need to speak to? You can contact specific teams about membership, events, and using our collections.
Collections and catalogues
Questions about using our services or accessing our collections? Our friendly Reference team is here to help - from finding today's newspapers to detailed research queries.
Online chat
Available Monday – Friday, 10.00 – 17.00.
Online form
Send us your question and we'll get back to you within five working days.
Events and exhibitions
Questions about tickets, or events and exhibitions? Contact our Box Office team.
Phone 01937 546654
Email boxoffice@bl.uk
Membership
Questions about purchasing or renewing British Library membership, or your benefits? Contact our membership team.
Phone 01937 546654
Email members@bl.uk
Common questions
What is the British Library's address?
London, St Pancras
British Library
96 Euston Road
London
NW1 2DB
Yorkshire, Boston Spa
British Library
Boston Spa
Wetherby
West Yorkshire
LS23 7BQ
How do I send feedback?
You can contact us by email at customer@bl.uk for general feedback. Or find out how to make a formal complaint and how we will handle it.
How do I visit the British Library?
You can visit our buildings in London or Yorkshire for free. Plan your journey to the British Library and find out when we're open.