The British Library is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to our Support Us website at https://support.bl.uk/.
Compliance status
This website is not compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances and exemptions are listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Spacer images used throughout the site do not have a null alt text tag, meaning that they will not be ignored by screen readers and other assistive technologies and users of such devices may suffer confusion when navigating the page. This fails WCAG 2.2 success criterion 1.1.1 (Non-Text Content).
- Buttons throughout the site have no accessible text content, meaning that users of assistive technologies may not perceive them or understand their function. This fails WCAG 2.2 success criteria 1.1.1 (Non-Text Content) and 2.4.4 (Link in Purpose).
- Some pages skip Heading levels, meaning users of assistive technologies may have difficulties understanding or navigating them. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 2.4.6 (Headings and Labels).
- Interactive controls are empty, meaning that users of assistive technologies may not perceive them or understand their function. This fails WCAG 2.2 success criterion 2.4.4 (Link in Purpose).
- The page language is not set, meaning that screen readers cannot automatically set appropriate languages and accents and therefore the page may not be comprehensible to users of those technologies. This fails WCAG 2.2 success criterion 3.1.1 (Language of Parts).
We plan to resolve all of these issues by replacing the site in its entirety by November 2027.
How we tested this website
This website was last tested on 14 October 2026. The British Library carried out a complete test of the site using Google Lighthouse and Wave.
Preparation of this accessibility statement
This accessibility statement was prepared on 14 October 2026. It was last updated on 14 October 2026.
Feedback and Contact Information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on the page for a specific Site or think we’re not meeting accessibility requirements, or if you need information on this website in a different accessible format, please contact the Head of Corporate Information Management:
- Email: FOI-Enquiries@bl.uk
- Write to: Corporate Information Unit, British Library, 96 Euston Road, London, NW1 2DB
We’ll consider your request and get back to you within 20 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).