Help

Returning and renewing loans from On Demand is simple and easy

Returning loan items

To return items that you've ordered from British Library On Demand just send them to the following address:

This is also printed on the delivery note you received with the item. Items should arrive with us by the due date printed on your delivery note.

Renewing loan items

If a loan item isn’t returned and there isn’t another customer waiting to borrow it, On Demand will automatically renew an item the day after the due date. If you want to renew a loan before the end of the six-week loan period, you can do so online from the My Orders or Admin Order Tracking sections of www.ondemand.bl.uk. Simply find your order and select ‘Renew Loan’. If the Renew Loan button is not active, this means your item is not available for renewal. You can do this online even if you sent the request using ARTEmail.