The British Library on social media

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What you can expect from us on social media

We use social media to share highlights of the Library’s collection, public programme and projects. We also love to hear from everyone who uses the Library – for research, inspiration and enjoyment.

What you can expect

We update and monitor our accounts on Monday – Friday (excluding UK public holidays), between 09.00 – 17.00 UK time.

We aim to reply to your queries as soon as possible within these hours but some queries may take longer, so please bear with us.

We read all @replies and direct messages but we may not always be able to reply individually to every one of them. Our Customer Services team are usually best placed to help with specific queries you may have. They can be reached at +44 (0)1937 546060 or Customer-Services@bl.uk. If you would like to offer us feedback or make a complaint, the best way to do so is by emailing Customer-Feedback@bl.uk.

House rules

Stay safe and protect your privacy by refraining from posting your personal information (eg contact details or your Reader Pass number).

Respect intellectual property and please don’t use copyrighted material without the owner's permission.

Help make social media a nice place to be:

  • Don't post abusive, discriminatory or inflammatory comments – or anything likely to cause offence to others. Anyone doing this risks being blocked and banned
  • Don't use this space for self-promotion or advertising. We will remove any comments which include links advertising goods or services
  • We welcome feedback and comments but would ask you to please be gentle if pointing out mistakes. While we endeavour to uphold the highest standards we are human!

Things we love

We love to see your photos of the Library (although unfortunately photography isn’t allowed in exhibition galleries, as items on display can be in copyright or they may be loaned from other museums), we love knowing when you’ve been to an event here, and we love hearing about how you’ve used our collection; whether it’s to research your family history, to inspire a book you are writing or to work on your PhD. We also love seeing how you’re using our collection. Here are some guidelines on taking photos in our Reading Rooms.

Other British Library twitter accounts

You can find a full list of twitter accounts by British Library departments here. Please follow any you find of interest and recommend us to your friends and contacts.

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