Frequently asked questions
How do I claim my free book from the Crime Classics range?
Just pop in to the Shop at St Pancras and make your choice. You will need to surrender your voucher (which can be found in your Membership pack) in exchange for your free book.
How do I claim my discount in the shops and cafés?
Simply present your Membership card when you make a purchase and the discount will be applied.
How do I claim my four free tickets?
Your free tickets can be redeemed on all events except Adult Courses, Late at the Library evenings and other select exceptions, and will be applied at the point of booking. To book event tickets simply call the box office on +44(0)1937 546 546. If you bought Membership online, you can log into your online account and redeem your free tickets when booking events online.
What happens if I visit and forget/or have lost my Membership card?
Members will not be able to access discounts and Membership benefits such as admission to exhibitions and the Members’ Room without a valid Membership card. If you have lost your Membership card, a replacement can be printed from the Information, Tickets & Membership Desk at St Pancras. This will render your lost/forgotten card inactive. Alternatively you can telephone Customer Services on +44(0)1937 546 060. They will be happy to post a replacement card to you.
Who can I bring with me when I visit?
Members can bring a guest with them to exhibitions and into the Members’ Room. Members can bring up to three guests into the Knowledge Centre Bar.
What do I do if I’ve forgotten the password to my online account?
Please call +44(0)1937 546 060 and our team will help you.
Where can I find your Membership terms and conditions?
You can read our Membership terms and conditions here.
What type of Reader Pass are Members eligible for?
Members receive a three year Reader Pass instead of the standard one year version. Issue is subject to approval of valid and accepted identification.
What kind of services do you provide in the Members' Room?
The Members’ Room is an oasis in the heart of King’s Cross. Comfortable seating is complemented by a table-service bar which offers a delicious range of food, drinks and alcohol. Laptop- and phone-charging points and free WiFi are also provided.