How to save public service choice for liberalism?

Document type
Paper
Author(s)
Boyle, David
Publisher
CentreForum
Date of publication
1 March 2015
Subject(s)
Social Policy
Collection
Social welfare
Material type
Reports

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This paper looks at choice and its meaning through the prism of public service provision. David Boyle asserts that neither the Right’s response to poor choice in regards to public services (let bad providers go bust) nor the Left’s (grin and bear bad services for the overall common good) is really good enough. Instead, he proposes the introduction of flexibility into public services.This would mean finding ways to strengthen the confidence of service users to ask for something different, and perhaps provide duties on service providers to consider this. This would be like a ‘right to request’ flexible service delivery. In each case, the provider would not be obliged to provide flexibility if it is impossible, but they would be obliged to explain why in a letter, the text of which would then have to be posted on their website.

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